Frequently Asked Questions (FAQs)
Welcome to Lightning Bolt USA’s FAQ section. Here you'll find answers to the most common questions about our products, shipping, orders, and more.
🛒 Orders & Payments
1. How can I place an order?
Simply browse our website, add the items you like to your cart, and proceed to checkout. Follow the steps to enter your shipping information and payment details to complete the purchase.
2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
3. Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to modify or cancel it. Contact us immediately at eshop@lightningboltsurfusa.com with your order number.
4. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Click the link to track your package’s status.
📦 Shipping & Delivery
5. Do you offer free shipping?
Yes, we offer free standard shipping on U.S. orders over $99 (excluding surfboards). Orders under $99 have a flat rate of $19.
6. Do surfboards qualify for free shipping?
No, surfboards are excluded from free shipping due to special handling. Shipping costs for surfboards are calculated at checkout based on the destination.
7. How long does shipping take?
Standard shipping takes 3–7 business days. Orders placed before 12 PM ET may be processed the same day.
8. Do you ship to Hawaii, Alaska, Puerto Rico, or military addresses?
Yes, we do. A $20 flat rate applies for these destinations. Expedited shipping is not available for these areas.
9. Do you ship internationally?
Currently, we only ship to Canada. Please contact us at eshop@lightningboltsurfusa.com for shipping inquiries. (Customs and duties may apply.)
🌊 Products & Stock
10. How do I know which surfboard is right for me?
Check the product descriptions for details on each board’s performance. If you need personalized advice, feel free to contact us at eshop@lightningboltsurfusa.com.
11. Are your products authentic Lightning Bolt merchandise?
Yes, all products sold on www.lightningboltsurfusa.com are official Lightning Bolt USA items, crafted with quality and authenticity.
12. What if an item is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page or reach out to us for availability updates.
🔄 Returns & Exchanges
13. What’s your return policy?
We accept returns within 30 days of delivery for items in their original condition. Surfboards and sale items may have specific return conditions.
14. How do I initiate a return or exchange?
Contact us at eshop@lightningboltsurfusa.com with your order number and reason for return. We’ll guide you through the process.
15. Do you offer refunds?
Yes, refunds are processed once we receive and inspect the returned item. Refunds are issued to the original payment method.
⚡ Other Questions
16. How can I become a Lightning Bolt USA retailer?
Visit our Become a Retailer page to learn how to join our retail network and apply.
17. How do I contact customer service?
You can reach us at eshop@lightningboltsurfusa.com for any questions. Our team will respond within 1–2 business days.
18. Where is Lightning Bolt USA based?
Lightning Bolt USA is proudly operated under Surfactory USA LLC, continuing the legacy of the iconic surf brand.
Didn’t find what you’re looking for?
Contact us at eshop@lightningboltsurfusa.com, and we’ll be happy to assist you!