Retailer FAQs – Lightning Bolt USA
Interested in becoming a Lightning Bolt USA retailer or already part of our network? Here are the answers to the most common questions we receive from our retail partners.
🤝 Becoming a Retailer
1. How can I become an official Lightning Bolt USA retailer?
Visit our Become a Retailer page and fill out the application form. Our team will review your information and get in touch to discuss the next steps.
2. What are the requirements to become a retailer?
We work with surf shops, lifestyle stores, and select retail partners that align with Lightning Bolt’s brand identity. A valid business license and retail storefront or online presence are required.
3. How long does the approval process take?
After submitting your application, our team will contact you within 5–7 business days to confirm approval or request additional information.
📦 Orders & Wholesale Pricing
4. How do I place a wholesale order?
Once your retailer account is approved, you’ll receive access to our B2B platform where you can place orders directly. Alternatively, you can contact our sales team at retail@lightningboltsurfusa.com.
5. Is there a minimum order quantity (MOQ)?
Yes, minimum order quantities apply depending on the product category. Specific MOQs will be provided in your retailer agreement.
6. Can I mix products in one wholesale order?
Yes, you can combine apparel, accessories, and surfboards in one order as long as you meet the minimum order requirements.
7. Do you offer wholesale pricing for all products?
Yes, retailers receive exclusive wholesale pricing across our product range, including surfboards, apparel, and accessories.
🚚 Shipping & Delivery for Retailers
8. How are wholesale orders shipped?
Wholesale orders are shipped via freight carriers for large volumes and standard couriers for smaller shipments. Shipping costs are calculated based on order size and destination.
9. Do retailers get free shipping?
Shipping costs for wholesale orders vary depending on the volume and location. Free shipping promotions do not apply to wholesale orders unless specified in your agreement.
10. Can I arrange my own shipping?
Yes, if you prefer to handle logistics through your own carrier, please inform us when placing the order.
💼 Payments & Invoicing
11. What payment methods do you accept for wholesale orders?
We accept bank transfers, credit cards, and PayPal for wholesale transactions. Payment terms will be outlined in your contract.
12. Do you offer credit terms for retailers?
Credit terms may be available for established partners after a review period. Initial orders are typically prepaid.
13. How do I access my invoices?
Invoices are sent via email upon order confirmation. For any invoicing questions, please contact retail@lightningboltsurfusa.com.
🌊 Product Information
14. Can I order custom surfboards for my store?
Yes, custom surfboard orders are available for retailers. Contact us for specific lead times and design options.
15. How do I get updated product catalogs?
Our latest catalogs and price lists are shared regularly via email. You can also request the most recent version at retail@lightningboltsurfusa.com.
16. Are there marketing materials available for retailers?
Yes, we provide marketing assets, including product images, banners, and promotional materials to support your sales efforts.
📢 Support & Contacts
17. Who do I contact for retailer support?
For any retailer-related inquiries, contact us at retail@lightningboltsurfusa.com. Our team will respond within 1–2 business days.
18. Can I get exclusive distribution rights in my area?
Exclusive distribution may be considered for select partners based on performance and market potential. Please reach out to discuss this opportunity further.
Need More Help?
We’re here to support you. Contact us anytime at retail@lightningboltsurfusa.com to discuss partnerships, orders, or any other questions.